Team – Vitality Technology - IT
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
What this role is all about:
Are you passionate about leading dynamic IT teams and delivering exceptional user experiences? Join Vitality as our IT End User Service Team Lead and drive innovation in a company that values your expertise and growth!
You will manage the End User Service Team and work closely with internal service delivery teams & 3rd party functions in assuring service stability and improvements to our Technology function.
This role will take ownership in supporting our key business services with a focus on End User Services for a user base exceeding 3,000. You will create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management and continuous improvement.
Key Actions
- Meet or exceed Service and Compliance levels for services including:
- Incidents resolved in SLA
- Problem Tickets resolved in SLA
- Technical Debt resolved on target
- Patching and Vulnerability resolved within tolerance
- Audit items resolved on target
- Work with the Head of Engineering to understand and build the budget for the area, identify opportunities for optimisation.
- Organise and manage team structure, workload, priorities and KPI’s across the team.
- Focus on driving efficiencies throughout our services, ensuring personnel have and or acquire, the requisite skills aligned to current and strategic services.
- Recruit and plan the development of individual team members, technically, commercially, and personally. Ensuring a cohesive successor planning model is in place and kept current.
- Service appraisals and performance management across the team.
- Expectation to participate in on call rota as well as manage the rota throughout the team.
What do you need to thrive?
- An extensive and proven track record of Microsoft or specialised IT Operational support experience.
- A detailed understanding of:
- M365 Outlook, Exchange, email filtering – anti spam and malware.
- Active Directory on-premise and Azure
- Windows desktop including Windows 11
- MECM (SCCM & InTune)
- Mac OS & JAMF
- Detailed experience in supporting service delivery functions.
- Experience with various Cloud providers AWS, Azure, GCP, Networks and Infrastructure technologies.
- Experience in running or influencing Incident and Problem Management.
- Working knowledge and understanding of Continual service improvement lifecycle.
- Operational and end user focussed.
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.