About The Role

Team – Life Income Protection

Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)

Solves complex problems, takes a new perspective on existing solutions
Degree level or equivalent and likely to have professional qualifications. Has specialist level knowledge gained through significant work experience in a relevant role.

What this role is all about:

Are you an expert in the Income Protection field? We are looking for a subject matter expert in this area who is self-motivated and has attention to detail. You’ll have a strong understanding of compliance and be assessing Income protection claims in line with the industry best practice. As part of your role, you will support new team members when they join the team with mentoring and training. You will be an advocate for change as we are fast paced and may even participate in supporting testing to new processes and systems. If you are up for a challenge and want to be rewarded with great benefits, get in touch.

Key Actions

Assess Income Protection claims. Attention to detail and compliance are key as you will be adhering to the industry leading claims practice. This will include obtaining medical information, financial information, and any other information relevant to the assessment of the risk on each claim; adhering to the relevant Service Level Agreement
Drafting and issuing claims decision letters and other claims related correspondence. This may include communications to Senior members of staff.
Liaise with the strategic underwriters, management, reinsurers, and other stakeholders to ensure the swift and correct outcome of a claim.
Support team members with best practice techniques, medical practice through knowledge sharing.
Follow internal client service practices which build rewarding relationships and enables exceptional client service

What you need to thrive

A broad experience in assessing and managing IP claims as detailed above.
Experience of dealing directly and effectively with the FOS on claims related matters
Good experience of working with reinsurers.
Confident in presenting ideas and training peers.
Intermediate skills in Word, Excel, PowerPoint, and usual Office apps.
A detailed knowledge of the UK insurance market and regulatory environment.

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

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Diversity & Inclusion

We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

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