Team – Clinical Leadership Team
Working Pattern - Hybrid – 2 days per week in the Vitality London, Bournemouth or Stockport Office. Full-time hours apply.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Extensive strategic provider management
- Advanced commercial negotiation expertise
- Proven senior leadership capability
What this role is all about
We’re looking for a Senior Provider Relationship Manager to take a leading role in shaping Vitality’s relationships with hospitals and healthcare providers across the UK. Operating across a significant area of healthcare expenditure, this role will influence how the provider network performs commercially, clinically and for members, combining sophisticated negotiation, strategic relationship management and data-led decision-making. The role will work across complex provider arrangements, challenge established approaches where greater value can be achieved and lead initiatives that strengthen contractual performance, member pathways and the long-term sustainability of Vitality’s healthcare proposition.
What you will be doing
- Shape and strengthen strategic relationships with major UK hospitals and healthcare providers, establishing clear expectations around commercial performance, quality and member outcomes
- Support the effective management of more than £250 million in annual hospital spend, identifying opportunities to improve value, control costs and strengthen provider performance
- Lead complex commercial and contractual negotiations with providers, securing sustainable outcomes while maintaining strong and credible long-term partnerships
- Use sophisticated analysis, provider performance data and market insight to identify emerging risks, challenge performance and inform strategic commercial decisions
- Work closely with Legal and Clinical teams to develop robust contractual standards, documentation and performance measures that deliver clear and sustainable provider outcomes
- Influence the development of compelling member pathways that combine clinical quality and customer experience with effective management of the claims fund
- Provide leadership and direction to Hospital Management team members, setting clear objectives, developing capability and maintaining high standards of performance
- Lead and influence complex change across internal and external stakeholders, building commitment to new approaches, partnerships and ways of working
- Partner with senior stakeholders across Clinical, Claims, Primary Care, MI and policy functions to align priorities and deliver broader departmental objectives
- Deputise for the Head of Hospital Management, providing senior-level leadership and judgement across key provider, commercial and operational priorities
What do you need to thrive?
- Significant experience managing strategic provider relationships within a complex clinical, healthcare or comparable environment
- Substantial commercial negotiation experience with the credibility to lead challenging discussions involving significant contracts, expenditure and competing priorities
- Strong leadership experience, with a proven ability to set direction, develop capability and drive high performance through others
- A strong track record of leading or supporting complex organisational change, projects or programmes involving multiple stakeholders
- Advanced analytical and commercial judgement, with the ability to interpret complex information and translate insight into clear decisions and recommendations
- Demonstrable experience influencing senior stakeholders and building effective relationships across internal functions, external providers and strategic partners
- The confidence to challenge existing approaches, navigate ambiguity and solve complex commercial and operational problems independently
- Experience working across clinical, operational and customer-focused environments where decisions need to balance commercial value, quality and customer outcomes
- Private medical insurance, healthcare insurance or hospital contracting experience would be advantageous
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.