Team – Provider Management
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Strong Relationship Management Skills
- Experienced Commercial Negotiator
- Confident Stakeholder Manager
What this role is all about:
We're looking for a Senior Hospital Relationship Manager to join our Hospital Services team. This is a strategically important role responsible for managing some of Vitality's most significant provider partnerships, ensuring the delivery of high-quality, sustainable healthcare services for our members while driving strong commercial outcomes. Operating with a high degree of autonomy, this role will influence provider strategy, shape innovative partnership models and work closely with senior stakeholders across the business to maximise quality, value and member experience.
Key Actions
- Own and develop a portfolio of strategically critical hospital provider relationships with accountability for commercial performance, service delivery and contractual outcomes
- Lead negotiations and commercial discussions with provider partners to secure sustainable agreements that balance member outcomes, quality standards and cost effectiveness
- Drive provider performance improvements through robust relationship management, data-led insight and effective challenge where required
- Influence provider utilisation strategies by analysing performance trends, identifying opportunities and recommending actions that support organisational objectives
- Collaborate with Clinical, Claims, Consultant, MI and Primary Care teams to deliver integrated solutions that improve healthcare experiences and business performance
- Support the design and implementation of innovative healthcare pathways, partnership models and operational improvements that deliver measurable member and commercial benefits
- Ensure contractual compliance, governance standards and service expectations are maintained across provider relationships and commercial frameworks
- Provide leadership, coaching and development support within the Hospital Services team, building capability and driving high performance
- Lead complex projects and change initiatives, coordinating stakeholders across multiple functions to deliver strategic objectives successfully
- Act as a trusted senior stakeholder partner, building credibility and influence at all levels internally and across the healthcare provider market
What do you need to thrive?
- Significant experience managing hospital, healthcare provider, consultant or private medical insurance relationships involving substantial commercial spend
- Strong commercial acumen with the ability to balance quality, member outcomes and financial performance
- Experience negotiating complex agreements and influencing senior stakeholders both internally and externally
- Excellent analytical skills with the ability to interpret performance data and translate findings into strategic actions
- Proven track record of delivering successful change initiatives, projects or business improvement programmes
- Experience working within complex operational environments and managing competing priorities effectively
- Strong relationship management skills with the ability to build trust, challenge constructively and achieve mutually beneficial outcomes
- Experience collaborating across multiple business functions to deliver shared objectives
- Highly resilient, adaptable and comfortable operating in a fast-paced environment with significant autonomy
- Private Medical Insurance, healthcare provider management or insurance sector experience would be advantageous
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.