About The Role

Team – Life Income Protection

Working Pattern - Home working, full time. Monday- Friday 37.5 hours, with ad hoc visits to a Vitality office in Stockport, Bournemouth or London. Full time.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Extensive experience assessing and managing Income Protection claims.
Strong technical judgement, attention to detail and confidence solving complex problems.
Excellent stakeholder communication, with the ability to share knowledge and support others.

What this role is all about:

At Vitality, our claims teams play a crucial role in delivering on the promises we make to our members when they need us most. As an Income Protection Claims Specialist, you’ll use your expertise, judgement and customer focus to assess claims fairly, accurately and compassionately. You’ll work alongside a highly skilled and supportive team, helping to deliver the right outcomes for our members while maintaining the highest standards of technical excellence, compliance and service.

Key Actions

Assess Income Protection claims from initial notification through to decision, gathering and reviewing medical, financial and other relevant information to support fair and robust outcomes.
Manage claims in line with industry-leading practice, regulatory requirements and agreed Service Level Agreements.
Draft and issue clear, professional claims decision letters and other claims-related correspondence, including communications for senior stakeholders.
Build strong relationships with strategic underwriters, management, reinsurers and other stakeholders to support timely and accurate claim outcomes.
Share your expertise with colleagues, championing best practice and supporting technical development through coaching and knowledge sharing.
Deliver exceptional service by following internal client service practices and building trusted, rewarding relationships.

What do you need to thrive?

Broad experience assessing and managing Income Protection claims, with strong knowledge of complex claim scenarios.
Experience working directly and effectively with the Financial Ombudsman Service on claims-related matters.
Strong experience working with reinsurers and managing relationships with a range of stakeholders.
Confidence presenting ideas, training peers and sharing specialist knowledge across the team.
A detailed understanding of the UK insurance market and regulatory environment, alongside intermediate skills in Word, Excel, PowerPoint and other Microsoft Office applications.

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been
Create an environment that embraces you as you are and enables you to be your best self
Give you flexibility on how, where and when you work
Help you advance your career by playing you to your strengths
Give you a voice to help our business grow and make Vitality a great place to be
Give you the space to try, fail and learn
Provide a healthy balance of challenge and support
Recognise and reward you with a competitive salary and amazing benefits
Be there for you when you need us
Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

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Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

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