About The Role

Team – Underwriting & Claims - Life

Working Pattern - Remote role. Full time hours - 37.5 hrs per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Underwriting Expertise
Analytical and Critical Thinking
Communication and Collaboration

What this role is all about:

As a Quality Audit Underwriter, you’ll play a pivotal role in safeguarding underwriting excellence. Your primary responsibility will be to lead and deliver a robust audit programme focused on manually underwritten policies—ensuring decisions are accurate and processes are consistently followed. You’ll also contribute to retrospective underwriting of claims and collaborate across teams to drive continuous improvement.

Key Actions

Deliver and manage an underwriting audit programme for manually underwritten policies, ensuring both the accuracy of choices and the integrity of the processes followed.
Record audit findings accurately and consistently.
Analyse audit outcomes to identify trends, highlight areas for improvement, and share best practices.
Work closely with underwriting teams to provide constructive feedback and drive continuous improvement in underwriting quality and consistency.
Cooperate with the Automated Underwriting Team to recommend enhancements to question sets and underwriting philosophy.
Evaluate and suggest improvements to the data collection process to support effective auditing and meaningful data analysis.
Participate in monthly QA moderation meetings to assess and calibrate the classification of errors.
Maintain up-to-date knowledge of underwriting philosophy, systems, reinsurance manuals, and internal guidelines.
Support retrospective underwriting of claims as required.
Involvement in the post-issue sampling programme.
Attendance in reinsurance meetings and industry events.

What do you need to thrive?

Proven experience as a Senior Underwriter, with strong medical and financial knowledge across Life, Serious Illness, and Income Protection products.
A solid understanding of underwriting quality assurance principles and practices.
Familiarity with regulatory requirements and industry standards.
Strong analytical skills, attention to detail, and a proactive approach to problem-solving.
Excellent communication and collaboration skills, with the ability to influence and support change.

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

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Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

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