About The Role

Team – Continuous Improvement

Working Pattern - Hybrid – 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours. This is a 9 month Fixed Term Contract.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Data Modelling / Use of statistical software to conduct this
Continuous Improvement (practical application of the DMAIC framework)
Stakeholder Engagement (senior level & mid level)

What this role is all about:

Vitality Continuous Improvement Leads are accredited Lean Six Sigma Black Belts. Black Belts are experts in statistical analysis, leaders, mentors, and strategic advisors.

Responsible for working closely with Product Delivery Executives, Heads of Portfolio and Product teams to consult, direct and advise on opportunities within their Product Delivery Streams. They will do this by a few methods, either by reacting to issues, problems or assumptions that have arisen within the journey (e.g. an OKR is underachieving) or by proactively using the data and resources available to identify opportunities.

Key Actions

IDENTIFICATION & VALIDATION OF OPPORTUNITIES AND PROBLEMS | Outputs: Epics (Project Briefs) & analysis that contributes to Epics (Project Briefs).

Statistical root cause analysis to validate what could unlock a potential opportunity or driving a problem.
Feed these identified and validated items into the Product Delivery Streams & operational leadership team as draft Epics to be considered for prioritisation. Help to support getting Epics into the funnel and change delivered.

PROCESS DESIGN & OPTIMISATION | Outputs: Business process maps, customer journey maps, gap analysis and process documentation

Analyse and streamline processes to enhance efficiency, reliability and reduce waste.
Proactively design efficient processes as we introduce change to ensure expected outcomes are achieved.

ADOPTION & PERFORMANCE MONITORING | Outputs: Control charts, reporting and Failure, Modes, Effects, Analysis (FMEA’s).

Identify and implement robust controls as we introduce change to monitor performance and ensure adoption targets and expected outcomes are met.

TRAINING & MENTORSHIP | Outputs: Bespoke training material and training delivery

Train business on CI methodologies and tools.
Embed CI culture and lean thinking throughout the business.

OPERATIONAL CONTINUOUS IMPROVEMENT OWNERSHIP | Outputs: Project Charter

Guide initiatives (using DMAIC framework) originating from within operational areas to drive long-term business success.

What do you need to thrive?

Certified Lean Six Sigma (LSS) Black Belt – demonstrated the use to LSS skills and tools.
Extensive experience of conducting hypothesis testing using statistical analysis software.
Minimum of 5 years in a continuous improvement environment.
Excellent communication, coaching and feedback skills.

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

Unable to show this video due to your cookie preferences

Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Apply