Team – Insights Lab
Working pattern – Hybrid (2 days per week in any Vitality office: Bournemouth, London, or Stockport). Full-time hours.
We’re happy to discuss flexible working!
Top 3 skills needed for this role
- Using data to generate insights that inspire action
- Collaborating and building strong relationships to deliver meaningful change
- Strong problem-solving mindset
Are you naturally curious and enjoy turning information into clear, meaningful stories?
Join our dynamic Insights Lab and help shape strategy, improve processes, and deliver better outcomes for our customers. We’re looking for someone who enjoys exploring patterns, solving problems, and working with others to make a real difference.
What the role is all about
We’re seeking a data-savvy professional to turn complex information into clear, actionable insights that drive strategy, performance, and growth. You’ll analyse customer behaviour, champion their voice, and create impactful dashboards and presentations (using Power BI and other tools) that inform business decisions.
Working cross-functionally, you’ll ensure insights align with priorities and lead ad hoc analysis to support innovation and continuous improvement. You’ll also develop research briefs to embed the customer perspective into design, while monitoring market trends and performance to spot new opportunities.
Key actions
- Provide contextualised, actionable customer insights that accelerate commercial growth, inform strategic and operational priorities, and support executive decision-making.
- Handle large volumes of data to uncover trends, patterns, and narratives that drive business performance, using advanced analytics and storytelling techniques.
- Create intuitive dashboards and compelling visual outputs that clearly communicate complex analyses to stakeholders at all levels.
- Uphold high standards for data accuracy, reliability, and consistency across all deliverables.
- Proactively identify opportunities for performance improvement and lead or contribute to bespoke analytical or research projects that address them.
- Work closely with teams across the business to align analytics with strategic goals and deliver holistic, insight-led recommendations.
- Prepare high-quality reports, presentations, and briefing materials for senior leadership and external stakeholders.
- Design and evolve reporting tools that continuously monitor key performance indicators and business health.
- Perform deep dives into market trends, competitor activity, and internal performance to identify risks and opportunities.
- Apply a curious mindset and advanced techniques—including predictive analytics, AI, and statistical modelling—to push the boundaries of insight generation.
- Bring curiosity, energy, and a passion for turning insights into practical, meaningful action to everything you do.
What do you need to thrive?
- Undergraduate degree
- Strong analytical skills: working with large data sets, data modelling, data manipulation, and data visualisation (including dashboarding)
- Solving complex client/customer problems through relevant analytical approaches using cutting-edge predictive algorithms/AI
- Turning strategic intent into high-quality deliverables under time constraints
- Synthesizing complex quantitative and qualitative data into clear, actionable insights
- Understanding of business processes and goals to align data analysis with business objectives
- Understanding of customer needs and priorities, using data and insights to improve and develop a truly customer-centric journey
- Excellent communication skills with the ability to convey complex findings to diverse audiences
- Be a technical problem solver, playing a strategic role and feeding back insights to the wider team
- Numerically adept in using Excel (or similar) to analyse data
- Effective time management as well as multitasking abilities
- Strong business acumen and problem solving capabilities
- Strong written and verbal communication skills
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.