Team – People Operations
Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Experience working with HR systems
- Knowledge of HR policies and procedures
- Excellent verbal and written communication skills
What this role is all about:
To provide an exceptional HR Administration service to Vitality’s employees through updating and maintaining the HR system, and production of HR related correspondence (e.g. contracts, changes to job title, working hours and salary).
To provide first line support to employees to resolve their HR queries and escalate more complex issues to the relevant HR Advisor/HRBP.
Key Actions
- Provides accurate HR and query support to Vitality employees in a professional and courteous manner.
- Supporting the onboarding of new employees from offer letter to start date, including preparing contracts, sending out welcome emails and pre-employment checks.
- Update, maintain and amend the HR & Payroll system (Success Factors) ensuring all information is accurate and processed in accordance with the current agreed SLA.
- First contact resolution for all queries coming through our HR Ticket system (4me) and shared HR Inbox.
- Build effective relationships with the business to gain knowledge of the areas that are supported by HR.
- Accurately produces, quality controls and distributes HR related letters and documents within the set service level agreements (SLAs).
- Use own initiative to look for ways of creating/increasing efficiencies and autonomy within the HR Operations functionality.
- Work closely with our third Party Screening Company to ensure pre-employment checking process is completed for all new starters and highlight any discrepancies to the HR Operations Manager in a timely manner.
- To undertake ad hoc projects when required including note taking for ER cases when required.
- Has a proactive approach to working and continuously improves processes and identifies solutions.
- Work closely with the HR Operations Manager and Head of Regulatory Affairs to co-ordinate the SM&CR process, including engaging with key stakeholders through end-to-end process.
- Use MI Reporting to deliver reports to key business areas.
What do you need to thrive?
- Extensive HR administrative experience
- Detail attentive
- Problem solving skills
- Experience in taking ownership and working on own initiative
- Confidentiality and Integrity - Handling sensitive employee information with discretion
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.