About The Role

Team – Direct to Business Lead Generation

Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 40 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Attention to detail
Problem-Solving with a proactive approach to identifying issues and implementing solutions
Good communication and organisational skills

What this role is all about:

This is an exciting opportunity for someone who enjoys being in the detail and thrives on making a difference through data. As the In-Day Performance Manager, you'll be at the core of optimising daily performance for both Outbound and Inbound operations within Lead Generation. You'll manage data meticulously, spotting and addressing any concerns to drive positive change.

Not only will you monitor key performance indicators, but you'll also ensure that the quality of our leads is of a high standard. Your role will guarantee effective dialler operations, enhancing team productivity and operational efficiency. This is your chance to make a significant impact every day!

Key Actions

Ensure the dialler is configured to maximise efficiency, minimising dropout rates
Collaborate with the Optimisation Manager and data teams to troubleshoot and resolve dialler and data-related issues
Validate that correct data is being dialled to improve conversion rates and minimise dropped calls
Identify where data return rules do not meet expectations and flag operations falling outside key performance indicators
Monitor adherence to scheduled activities and report discrepancies to the Operations Manager
Identify in-day performance concerns by analysing real-time data and metrics
Conduct end-of-day performance reviews, providing comprehensive insights into Lead Generation performance
Compile and present management information on in-day team performance, including call volume, conversion rates, and contact rates to all levels of management
Utilise data analytics tools to track and report on performance trends
Ensure daily performance and key metrics are achieved, supporting the sales team.
Monitor absence levels and assess their potential impact on overall contact centre performance
Work closely with the Operations Manager to align performance strategies with overall business objectives. Capture, track, and raise faults with systems and data, ensuring effective resolution processes are in place
Provide actionable feedback and recommendations based on performance data to improve team effectiveness

What do you need to thrive?

Strong analytical skills with experience in data management and performance monitoring
Familiarity with outbound contact centre operations and dialler systems.
Proficient in data analysis tools and software (e.g., Excel, Salesforce, Alvaria)
Excellent communication skills and ability to collaborate across teams
Experience in a similar role is preferred but not essential

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

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Diversity & Inclusion

We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

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