Customer Service Adviser- Adviser Services

About the role

Team- Adviser Service Health

Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week in our Bournemouth office

Bonus (on target bonus)

Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

What will you do as a Customer Service Adviser?

You will be joining an energetic, vibrant, fast-paced department who work collaboratively to build close professional relationships and support the servicing needs of our various business partners and brokers. Your role will be varied but includes taking inbound calls and communicating via email with a strong focus on interacting in a professional yet personable manner in a business to business environment.

The Vitality Values, details of which can be found on our website, are the heart of everything we do, taking ownership as well as commitment to providing the ‘Vitality Experience’ and working as a team within our wider department is essential.

What do you need to thrive?

• Experience within a customer service role is preferable but not essential
• You will have the ability to communicate well, both written and verbally
• You will be adaptable to change 
• Enjoy working collaboratively to support your team and wider teams within the department 
• Ability to prioritise workload and take ownership
• Customer focused, enjoys building professional working relationships in a business to business environment 
• Computer literate

Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices – a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

If you have any questions, please contact: [email protected].