All Locations
Bournemouth, Stockport
Advertising Salary
£Competitive + Bonus + Benefits
Contract Type
Permanent
Support Services
External Advertising End Date
05 Jul 2024

About The Role

Team – Service Support

Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. 

Top 3 skills needed for this role:

  • Proven success in an operational leadership role
  • Strong organisational and analytical skills
  • Positive mindset and proactive

What this role is all about:

Our knowledge ambition is to create exceptional service experiences by providing colleagues and customers with in the moment support content, which enables them to make effective decisions about our products and services. As the Knowledge Operations Manager your role will be to work collaboratively with functions across our business to deliver this ambition.

You will report into the Head of Supplier and Knowledge Operations and will have a high degree of autonomy in leading the Knowledge Operations function, including a team of content authors and internal and external knowledge repositories. You will be responsible for the delivery of our knowledge strategy and the continual development of the people, processes and platforms which enable knowledge delivery.

The role will involve significant interaction with stakeholders across all levels of the organisation, including senior and executive leadership and therefore requires exceptional communication skills. You will also be viewed as an advocate for knowledge operations within our organisation and play a critical role in the creation of a knowledge sharing culture.

Experience in leading a knowledge function is preferred but not essential, although you should have an interest in colleague or customer education within a service operations environment. More importantly, you will have a positive mindset, be proactive and have a proven ability to lead an operational function in a fast-paced organisation. 

 Key Actions

  • Day to day ownership of the Knowledge Operations function, including internal and customer facing knowledge repositories
  •  Responsibility for the implementation of the Knowledge Operations strategy
  • Ongoing development of the knowledge operation including the ideation of solutions to resolve issues and proactively increase effectiveness
  • Leadership and development of a team of Knowledge Authors
  • The development of strong and productive relationships with functions across all areas of the organisation
  • Engagement with stakeholders of all levels of seniority, from functional leads, Heads of Department to members of the Exco
  • Development of a culture of knowledge sharing within the organisation and establishment of the associated benefits
  • Work with knowledge supporting technologies to ensure optimal functionality and user experience.
  • Analysis of operational data to identify areas for improvement
  • Use industry best practice and emerging trends to ensure ongoing refinement of the knowledge function
  • Effective management of knowledge governance frameworks to ensure accuracy and relevance of content

Essential Skills needed to fulfil this role:

  • Proven success in an operational leadership role
  • Keen interest in knowledge management or customer education
  • A high level of proactivity
  • Ability to improve business outcomes through strategic delivery
  • Ability to collaborate effectively with cross functional teams and stakeholders of all seniority
  • Ability to work in a fast-paced environment and to galvanise teams around an agreed agenda
  • Ability to create and carry out clearly defined strategies or plans of action
  • Excellent written and verbal communication skills
  • Strong organisational and analytical skills
So, what’s in it for you?
  • Bonus Schemes – A bonus that regularly rewards you for your performance
  • A pension of up to 12%– We will match your contributions up to 6% of your salary
  • Our award-winning Vitality health insurance – With its own set of rewards and benefits
  • Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:
  • Help you to be the healthiest you’ve ever been.
  • Create an environment that embraces you as you are and enables you to be your best self.
  • Give you flexibility on how, where and when you work.
  • Help you advance your career by playing you to your strengths.
  • Give you a voice to help our business grow and make Vitality a great place to be.
  • Give you the space to try, fail and learn.
  • Provide a healthy balance of challenge and support.
  • Recognise and reward you with a competitive salary and amazing benefits.
  • Be there for you when you need us.
  • Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We're really excited to announce that we have recently been awarded "Top 10 Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
 
Ready to find out if we’re the right fit for you? We can’t wait.
Unable to show this video due to your cookie preferences
 
 
Diversity & Inclusion

We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Other jobs like this

Similar

Knowledge Operations Manager

All Locations
Bournemouth, Stockport
Advertising Salary
£Competitive + Bonus + Benefits
Contract Type
Permanent
Support Services
External Advertising End Date
05 Jul 2024
Latest

Software Engineering Manager

All Locations
Bournemouth, London, Stockport
Advertising Salary
£Competitive + Bonus + Benefits
Contract Type
Permanent
Information Technology
External Advertising End Date
18 Jul 2024
Latest

Digital Analyst

All Locations
Bournemouth, London
Advertising Salary
£Competitive + Bonus + Benefits
Contract Type
Permanent
Digital & Data
External Advertising End Date
17 Jul 2024